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Posts Tagged ‘Online Reviews’

Yelp's Filtered Reviews [VIDEO]

By David Erickson | March 26, 2013

Yelp’s video explanation for why they filter reviews.

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Hotel PR Director Discusses How She Uses Customer Service Complaints On Social Media [VIDEO]

By David Erickson | February 22, 2013

Nora Walsh, PR director at the Pierre Hotel in New York City, believes negative reviews are a helpful way to get direct feedback from customers and learn where the hotel falls short.

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Recent Posts

  • How Reddit Dealt With The QAnon Conspiracy Cult
  • AlcoGait Knows You’re Drunk
  • Email Newsletter UX Improvement Tips
  • Sarah Cooper Reveals The Secrets To Her TikTok Success
  • The Beneficial Effects Of First-Person Shooters

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