Hotel Marketing Archives

Hotel PR Director Discusses How She Uses Customer Service Complaints On Social Media [VIDEO]

By David Erickson | February 22, 2013

Nora Walsh, PR director at the Pierre Hotel in New York City, believes negative reviews are a helpful way to get direct feedback from customers and learn where the hotel falls short.

Time-Lapse Video Showcases Hotel Experience

By David Erickson | July 1, 2011

“Manhattan in Motion” was shot by Josh Owens of Mindrelic in New York from eleven hotels in Manhattan over a six-week period for the purpose of showcasing Highgate Hotels.