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Posts Tagged ‘Customer Experience’

Mall Of America's Social Customer Service [VIDEO]

By David Erickson | March 2, 2014

The Mall Of America has consolidated their call center, their online community managers, and security into one cohesive customer service team that can address questions, concerns or complaints in real time, face-to-face with customers, on the floor of the mall.

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Promoted Twitter Complaints Criticize British Airways [VIDEO]

By David Erickson | September 13, 2013

David Erickson discusses how one individual customer spent $1,000 on a Promoted Tweets advertising campaign to complain about British Airways’ customer service.

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Restaurant Marketing: Ziosk Table Top Payments [VIDEO]

By David Erickson | July 18, 2013

Ziosk offers restaurants a table top payment option via tablet technology.

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Jakob Nielsen Explains How To Conduct A Simple User Test

By David Erickson | August 14, 2012

Usability guru Jakob Nielsen explains how to conduct a simple user test.

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How To Grow Your Organic Business

By David Erickson | May 9, 2012

Becky Carroll, author The Hidden Power of Your Customers, discusses how to grow your organic business with Social Media Examiner’s Michael Stelzner.

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eStrategy.tv is devoted to marketing videos and a member of the e-Strategy network of marketing publications.

Recent Posts

  • How Reddit Dealt With The QAnon Conspiracy Cult
  • AlcoGait Knows You’re Drunk
  • Email Newsletter UX Improvement Tips
  • Sarah Cooper Reveals The Secrets To Her TikTok Success
  • The Beneficial Effects Of First-Person Shooters

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