Posts Tagged ‘Customer Experience’
Mall Of America's Social Customer Service [VIDEO]
The Mall Of America has consolidated their call center, their online community managers, and security into one cohesive customer service team that can address questions, concerns or complaints in real time, face-to-face with customers, on the floor of the mall.
Read MorePromoted Twitter Complaints Criticize British Airways [VIDEO]
David Erickson discusses how one individual customer spent $1,000 on a Promoted Tweets advertising campaign to complain about British Airways’ customer service.
Read MoreRestaurant Marketing: Ziosk Table Top Payments [VIDEO]
Ziosk offers restaurants a table top payment option via tablet technology.
Read MoreJakob Nielsen Explains How To Conduct A Simple User Test
Usability guru Jakob Nielsen explains how to conduct a simple user test.
Read MoreHow To Grow Your Organic Business
Becky Carroll, author The Hidden Power of Your Customers, discusses how to grow your organic business with Social Media Examiner’s Michael Stelzner.
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