Hotel PR Director Discusses How She Uses Customer Service Complaints On Social Media [VIDEO]

By David Erickson | February 22, 2013

Nora Walsh, PR director at the Pierre Hotel in New York City, believes negative reviews are a helpful way to get direct feedback from customers and learn where the hotel falls short. Get statistics, research and trends for Hospitality Marketing at e-Strategy Trends. Found at YouTube from ragancommunications.

Posted in Interview and tagged Customer Service, Event Marketing, Hospitality Marketing, Hotel Marketing, Monitoring, New York City, Nora Walsh, Online Ratings, Online Reviews, Photo Sharing, Pierre Hotel, Public Relations, Social Media, Social Media Marketing, TripAdvisor, Twitpics, Twitter, Visual Communications, Yelp

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