Posts Tagged ‘Monitoring’
Hotel PR Director Discusses How She Uses Customer Service Complaints On Social Media [VIDEO]
Nora Walsh, PR director at the Pierre Hotel in New York City, believes negative reviews are a helpful way to get direct feedback from customers and learn where the hotel falls short.
Read MoreG-Men Snooping On Social Media
The FBI is forming a new cyber intelligence unit to monitor social media communication.
Read MoreWashington Post's Mention Machine Political Twitter App
@mentionmachine is a new Washington Post news app that monitors Twitter and media across the Web for political candidate mentions, revealing trends and spikes that show where the conversation is and why.
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