Text Messaging

Mall Of America’s Social Customer Service [VIDEO]

March 2, 2014
Mall Of America's Social Customer Service [VIDEO]

The Mall Of America has consolidated their call center, their online community managers, and security into one cohesive customer service team that can address questions, concerns or complaints in real time, face-to-face with customers, on the floor of the mall.

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Texting While Driving Video Infographic [VIDEO]

March 27, 2013
Texting While Driving Video Infographic [VIDEO]

Video infographic of the rindings from a new AT&T texting while driving poll, showing that nearly half of commuters text and drive.

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Microblogging

April 17, 2007
Micoblogging

This discussion of micoblogging is from a Communications 2.0 presentation by David Erickson and Ann Treacy.

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