Online Reputation Management

FedEx YouTube Apology [VIDEO]

July 30, 2013
FedEx YouTube Apology [VIDEO]

FedEx’s quick video response to a viral video of an employee recklessly handing packages appears to have helped contain what could’ve been a full-blown crisis.

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Case Study: Miss Utah’s Online Reputation Issues [VIDEO]

June 19, 2013
Case Study: Miss Utah's Online Reputation Issues [VIDEO]

An examination of the online fallout over Marissa Powell’s (Miss Utah) flubbed answer to a question on income inequality and comparison it to Caitlin Upton.

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