Monitoring

Hotel PR Director Discusses How She Uses Customer Service Complaints On Social Media [VIDEO]

February 22, 2013
Hotel PR Director Discusses How She Uses Customer Service Complaints On Social Media [VIDEO]

Nora Walsh, PR director at the Pierre Hotel in New York City, believes negative reviews are a helpful way to get direct feedback from customers and learn where the hotel falls short.

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G-Men Snooping On Social Media

June 15, 2012
G-Men Snooping On Social Media

The FBI is forming a new cyber intelligence unit to monitor social media communication.

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Washington Post’s Mention Machine Political Twitter App

January 3, 2012
Washington Post's Mention Machine Political Twitter App

@mentionmachine is a new Washington Post news app that monitors Twitter and media across the Web for political candidate mentions, revealing trends and spikes that show where the conversation is and why.

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