Mall of America

Mall Of America’s Groundbreaking Visual For Expansion Event [VIDEO]

March 25, 2014
Mall Of America's Groundbreaking Visual For Expansion Event [VIDEO]

During episode 40 of the Beyond Social Media Show, David Erickson discusses the Mall of America’s expansion and the unique twist the retail destination put on the old cliche of a groundbreaking media event.

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Mall Of America’s Social Customer Service [VIDEO]

March 2, 2014
Mall Of America's Social Customer Service [VIDEO]

The Mall Of America has consolidated their call center, their online community managers, and security into one cohesive customer service team that can address questions, concerns or complaints in real time, face-to-face with customers, on the floor of the mall.

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Google Maps For Mall Of America

February 13, 2012
Google Maps For Mall Of America

Google has collaborated with Mall of America to create a Google Map that you can use within the Mall and it will give you directions and recognize which floor you are on.

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Social Media In The Tourism Industry [VIDEO]

October 29, 2010
Social Media In The Tourism Industry [VIDEO]

This Minneapolis/St. Paul Social Media Breakfast panel addressed the use of social media in the travel and tourism industry.

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