Customer Experience

Mall Of America’s Social Customer Service [VIDEO]

March 2, 2014
Mall Of America's Social Customer Service [VIDEO]

The Mall Of America has consolidated their call center, their online community managers, and security into one cohesive customer service team that can address questions, concerns or complaints in real time, face-to-face with customers, on the floor of the mall.

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Promoted Twitter Complaints Criticize British Airways [VIDEO]

September 13, 2013
Promoted Twitter Complaints Criticize British Airways [VIDEO]

David Erickson discusses how one individual customer spent $1,000 on a Promoted Tweets advertising campaign to complain about British Airways’ customer service.

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Restaurant Marketing: Ziosk Table Top Payments [VIDEO]

July 18, 2013
Restaurant Marketing: Ziosk Table Top Payments [VIDEO]

Ziosk offers restaurants a table top payment option via tablet technology.

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Jakob Nielsen Explains How To Conduct A Simple User Test

August 14, 2012
Jakob Nielsen Explains How To Conduct A Simple User Test [VIDEO]

Usability guru Jakob Nielsen explains how to conduct a simple user test.

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How To Grow Your Organic Business

May 9, 2012
How To Grow Your Organic Business

Becky Carroll, author The Hidden Power of Your Customers, discusses how to grow your organic business with Social Media Examiner’s Michael Stelzner.

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