Mall Of America’s Social Customer Service [VIDEO]

by on March 2, 2014

in eStrategy Podcast,Experiential Marketing,Webisode

The Mall Of America has consolidated their call center, their online community managers, and security into one cohesive customer service team that can address questions, concerns or complaints in real time, face-to-face with customers, on the floor of the mall. They call it their Enhanced Service Portal:

Mall Of America’s Enhanced Service Portal

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